Legal
Privacy Policy
Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
Contact details
19th Hole Escapes Ltd
Email: info@19th-hole-escapes.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- Account information, including registration details
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Account information
- Purchase or service history
- Relevant information from previous investigations
- Customer or client accounts and records
- Financial transaction information
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO's website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO's website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We use personal data where it is necessary for the legitimate operation of our business, such as managing bookings, communicating with customers, improving our services, preventing fraud, and handling customer queries and complaints, provided these interests are not overridden by individuals' rights.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Recognised legitimate interests - our pre-approved purpose for collecting or using personal information to provide and improve products and services for clients are:
- We need to share personal information with a public authority or another organisation because they need it for their public tasks or official functions (the 'public task disclosure response condition').
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Contract - we collect and use personal data to enter into and fulfil booking agreements with customers, including arranging travel services, processing payments, and managing customer accounts.
- Legal obligation - we process personal data where necessary to comply with legal and regulatory requirements, including financial record-keeping, fraud prevention, and travel-related regulations.
- Legitimate interests - we use personal data where it is necessary for the legitimate operation of our business, such as managing bookings, communicating with customers, improving our services, preventing fraud, and handling customer queries and complaints, provided these interests are not overridden by individuals' rights.
- Consent - where required, we rely on consent for specific activities such as marketing communications, and individuals can withdraw their consent at any time.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Legitimate interests - we use personal data to send essential service updates relating to bookings, travel arrangements, and customer accounts, where this is necessary to provide our services and does not override individuals' rights.
- Consent - we rely on consent to send marketing communications, including promotional offers and newsletters. Individuals can withdraw their consent at any time.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Recognised legitimate interests - our pre-approved purpose for collecting or using personal information for recruitment purposes are:
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests - we're collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- Legitimate interests - we collect and use personal data to respond to customer enquiries, resolve complaints, improve our services, and manage customer relationships, provided this does not override individuals' rights.
- Contract - where the query or complaint relates to an existing or potential booking, we process personal data as necessary to fulfil our contractual obligations or take steps prior to entering into a contract.
- Legal obligation - we may process personal data to comply with legal requirements, including handling complaints, responding to legal claims, and maintaining appropriate records.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
Directly from you.
How long we keep information
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Cloud and IT service providers (e.g. Microsoft, email and hosting providers):
- Category of recipient: Cloud computing, email hosting and IT service providers
- Country the personal information is sent to: United States and EEA
- Which transfer mechanism is relied on: Addendum to the EU Standard Contractual Clauses (SCCs)
Payment processing providers:
- Category of recipient: Payment processing and financial services
- Country the personal information is sent to: United States / EEA
- Which transfer mechanism is relied on: Addendum to the EU Standard Contractual Clauses (SCCs)
Others we share personal information with:
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- Suppliers and service providers
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: info@19th-hole-escapes.com
Telephone: +44 7404 582292
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113